The Titan Business Awards, which recognize the most innovative companies, services and leaders, were entered by more than 1,200 organizations from over 50 countries. UCC was the only Hungarian or European company among the best in category.
“The ‘Platinum’ level of the Titan Business Awards confirms that our AI solutions are of an outstanding standard that is recognized internationally,” said Zsolt Máté Juhász, managing director of UCC.
“These enhancements completely redefine the way customer services work: while meeting the highest business and data security requirements, they provide a new level of communication and customer experience to our partners’ customers.”
UCC won based on its intensive AI development work in three sectors: aiden.agent, which communicates in more than 40 languages and integrates the most advanced AI technologies; aiden.analytics, which can control up to 100% of a company’s communications to ensure proactive customer management, improving the customer experience and eliminating legal and quality risks; and aiden.apps, which optimizes back-end processes from AI-based warranty management to knowledge bases supporting customer service.
United Call Centers won a similar accolade in March when it scooped the U.S. Stevie Awards for Business for the development and deployment of its outstanding artificial intelligence solutions.
Founded in 1999, the Hungarian-owned UCC describes itself as the country’s leading provider of outsourced customer service solutions. It operates in more than 50 languages in 40 countries. Its core activities include multilingual customer support via phone, email and chat, business process automation and developing services based on artificial intelligence. It has a turnover of HUF 4 billion and 700 employees in Hungary and abroad.
This article was first published in the Budapest Business Journal print issue of November 4, 2024.
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