KeyStone: Compass to the world of service centers


Monika Slomska

According to the Hungarian GBS Report (2020), the Hungarian Business Service Sector (BSS) is in a mature state. It is currently comprised of more than 200 centers, with employment numbers ranging around 73,000 employees. The sector also showcased its resilience during the 2020 coronavirus pandemic, as it managed to expand instead of shrinking or stagnating.

Besides noteworthy financial incentives provided to investors by the government, Hungary possesses an educated labor force characterized by its high-level language skills, which stands out amongst the country’s other competitive advantages, such as the availability of advanced technology and low costs of living. For this reason, young people in higher education constitute a pivotal factor when it comes to the future of the industry, considering that almost 80% of employees present in the sector are university graduates.

KeyStone – The initiative by Knowledge Pyramid

When it comes to job seeking, however, service centers can be considered a wholly unique environment because of their complex inner machinations, resulting in a serious challenge faced by both new entrants, and hiring companies as well. New joiners, often lacking a base understanding of the roles they apply to tend to gather negative on-the-work experiences at the beginning of their careers, prompting early disillusionment related to the sector or an entire company, resulting in high employee turnover.

More than 20 years of leadership and professional experience has led me to create my very own passion project – KeyStone – a knowledge-sharing program dedicated to lending a helping hand to the sector’s new entrants, placing conscious career building at the forefront. The Keystone program is dedicated to the three distinct types of new entrants: Fresh graduates, career changers, and entry-level employees possessing no more than 0-2 years of experience.

Giving Back

Irrespective of entrants’ backgrounds, KeyStone provides substantial job-seeking assistance. Be it conscious career planning (entry-level employees), all-encompassing guidance related to prospective job opportunities (fresh graduates), or simply the teaching of fundamental knowledge relevant to the industry (career changers), the motto of the programme stays the same: “Uncover your hidden potential!”. Instead of directly giving participants concrete answers, the course shares a form of practical, instantly applicable knowledge which attendees may then use straight away to aid in their job search.

To illustrate, KeyStone would help career changers possessing considerable language skills (ex: linguists or education professionals), who are also oblivious to opportunities within the sector by highlighting said opportunities. In the case of those already interested in the industry, KeyStone offers an extensive guide towards everything needed for “survival” – that is, the interpretation of job advertisements, jargon, and focusing on conscious career planning. The program aims to give back to both companies and prospective employees – one satisfied employee at a time.

Monika Slomska, Founder & Managing Director, Knowledge Pyramid Ltd.

Source: Hungarian GBS Report (2020). Hungarian Service and Outsourcing Association.

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