Data-driven, comprehensive, proactive - the future of the back-office


Photo by goodluz /

Digital transformation, the appreciation of sustainability, and the increasing demand of organizations for the contribution of service centers to business results make traditional back-office service models obsolete. Deloitte and ABSL Hungary discussed the future operation of the service centers at a jointly held event.

With digitalization gaining more space, the focus shifted from the execution of tasks to business results and predicting customer needs. Innovation, including support for data-based decision-making and business partnership, has increasingly been replacing the approach to cost reduction.

“The development and spread of digital tools, sustainability objectives, and companies' demand for data-based decision-making present new challenges to service centers, and expect greater adaptability and agility from these organizations than ever before,” said Eszter Lukács, director of Deloitte's consulting department specializing in service centers.

“At the same time, there is an increasing expectation that the background areas not only contribute to the efficiency of the entire company by reducing costs but also through the sophisticated management, analysis, and interpretation of the data and information in their possession. For all this, the service centers must rethink the structure of their service activities and move towards a new operating model,” she added.

Sustainability, another aspect of the radical transformation, is currently a key choice concern for both customers and employees of companies. It brings corporate management, environmental and social aspects into operation as new elements, while they become equal to business aspects.

Global service centers can play a major role in the transition from the back office to the central office by supporting the achievement of the company's goals with ESG-related services.

“These include supporting the implementation of reporting obligations in accordance with the company's maturity level or even the performance of sustainability tasks related to the supply value chain, the center Office framework also enables the development of an integrated sustainability approach,” said Réka Szücs, head of Deloitte's sustainability and climate change business.

Alteo Revenue Down 26% in Q1 Green Energy

Alteo Revenue Down 26% in Q1

Gov't to Call HUF 75 bln Tender to Support Innovation by SME... Government

Gov't to Call HUF 75 bln Tender to Support Innovation by SME...

Gen Z Bringing New Challenges to Office Market Office Market

Gen Z Bringing New Challenges to Office Market

1990s Hungary Inspires Debut Novel ‘Ilona Gets a Phone’ History

1990s Hungary Inspires Debut Novel ‘Ilona Gets a Phone’


Producing journalism that is worthy of the name is a costly business. For 27 years, the publishers, editors and reporters of the Budapest Business Journal have striven to bring you business news that works, information that you can trust, that is factual, accurate and presented without fear or favor.
Newspaper organizations across the globe have struggled to find a business model that allows them to continue to excel, without compromising their ability to perform. Most recently, some have experimented with the idea of involving their most important stakeholders, their readers.
We would like to offer that same opportunity to our readers. We would like to invite you to help us deliver the quality business journalism you require. Hit our Support the BBJ button and you can choose the how much and how often you send us your contributions.