Wizz Air launches chatbot 'Amelia'


Discount airline Wizz Air announced the introduction of "Amelia", a new English language chatbot aimed at raising customer experience standards, according to a press release sent to the Budapest Business Journal.

The airline's new virtual assistant will enable customers to easily acquire information related to their flights while also providing a number of useful general information to the traveling public.

The chatbot was inspired by Amelia Earhart, the American aviation pioneer who was the first female aviator to fly solo across the Atlantic Ocean. By naming its chatbot after her, Wizz Air says that it wishes to pay tribute to all women in aviation and underpin its commitment to a more gender-equal industry.

The new chatbot is happy to answer general questions related to COVID-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, traveling with infants, and Wizz services. Live chat with agents remains available and free, in case customers have further questions.

"Amelia" is currently available in English for a limited number of issues, however, it is gradually rolled out to cover a continuously growing number of topics to more and more customers visiting wizzair.com. 

Zsuzsa Poós, chief customer and marketing officer at Wizz Air, comments, “I am delighted to introduce Amelia, our virtual assistant who is a real gamechanger in Wizz Air’s customer experience solutions. Automating and digitalizing our processes is key in delivering ever-higher customer satisfaction. Wizz Air is dedicated to broadening Amelia’s expertise and to supporting our passengers with an always expanding array of self-service options to manage their travel details. Let’s welcome Amelia on board.”


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