Listen to the audio version of this article (generated by AI).
Listen to the audio version of this article (generated by AI).
The awards, established in 1999, draw on an independent global passenger satisfaction survey. Airlines can be nominated without paying an entry or registration fee.
Wizz Air said the result recognized the work of its more than 10,000 employees, representing over 100 nationalities, and reflected passengers’ response to improvements across its operations.
“Being voted the second-best airline in Central Europe by passengers is, above all, recognition of our employees’ performance,” said Ian Malin, Wizz Air’s chief commercial officer.
“I would like to thank the entire Wizz Air team — particularly our pilots and cabin crew, who interact directly with our passengers every day — for their professionalism, energy and care. We also thank our passengers for choosing us and recognizing the improvements we are working on. Their trust encourages us to keep improving as we continue working to make air travel accessible and affordable for more people.”
The airline operates more than 1,000 routes across nearly 50 countries with a fleet of 276 aircraft. It carried 68.6 million passengers and operated nearly 335,000 scheduled flights in 2025.
Wizz Air said it would continue its EUR 14 bln Customer First Compass transformation program, a three-year initiative focused on products, pricing, service and communication.
The program aims to improve operational performance, expand digital and self-service options, introduce new services and strengthen passenger support throughout the journey.
During the program’s first year, the airline reported a flight completion rate of 99.5%, expanded its fleet and launched more than 345 routes.
It also introduced WIZZ Class, WIZZ Link and Disruption Assistance, while upgrading the MyJourney feature in its mobile app.
Wizz Air said passenger feedback would continue to guide improvements across its expanding network.
Producing journalism that is worthy of the name is a costly business. For over 30 years, the publishers, editors and reporters of the Budapest Business Journal have striven to bring you business news that works, information that you can trust, that is factual, accurate and presented without fear or favor.Newspaper organizations across the globe have struggled to find a business model that allows them to continue to excel, without compromising their ability to perform. Most recently, some have experimented with the idea of involving their most important stakeholders, their readers.
We would like to offer that same opportunity to our readers. We would like to invite you to help us deliver the quality business journalism you require. Hit our Support the BBJ button and you can choose the how much and how often you send us your contributions.
