This means that the gateway to Hungary has been put in the same league, in terms of the travel experience, with airports such as London Heathrow, Amsterdam Schiphol, Barcelona, and Vienna, among others.
The auditors highlighted as a positive example for other airports Ferenc Liszt International's fast and efficient security screening without long queues, the displaying of waiting times in many places, the unique aesthetic design of the airport, the recently opened children’s play area and various facilities for disabled passengers, equipped with a hospital bed and hoisting equipment in Pier 1. The inspectors also considered exemplary the free use of high-quality strollers and the availability of baggage trolleys in large numbers.
The organization last audited Budapest Airport in 2019, and awarded it a 3-star rating.
“It is a huge achievement and a source of great pride to have attained the fourth star, not least because it is an important confirmation of the success of our consistent strategy. Along with the prestigious awards we have recently won, this rating is both recognition of the excellent work by the entire airport community and of our continuous developments over the years to enhance the passenger experience,” said Chris Dinsdale, outgoing CEO of Budapest Airport.
He added, “I believe that anyone departing from or arriving at Budapest Airport starts and ends their journey with a real experience, and we can all be proud that Hungary’s airport is at the forefront of Europe.”
Kam Jandu, the CEO of Budapest Airport appointed in May, highlighted, “The four-star rating is the result of hard work and dedication towards a common goal by the entire airport ecosystem, of which we can be justly proud. But we are not stopping here, we are constantly monitoring areas for improvement, and raising quality and service standards will remain a key focus area for Budapest Airport going forward. Our aim is to ensure that passengers continue to feel that Ferenc Liszt International Airport is a four-star airport, where it is always a pleasure to depart from and to arrive at. This is what the airport community and the excellent professionals we have here are working for every day.”
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