The survey investigates the corporate segment using in-depth interviews and quantitative methods, as well as assessing public opinion, using a representative sample of 1,200 respondents from around the country to establish which companies customers consider to be experience leaders in Hungary.
According to the survey’s results, UPC customers think that the company did the most over the last year for customer satisfaction.
“A company is only able to do even better than its customers’ expectations and provide an exceptionally positive customer experience with committed colleagues … The true customer experience is the one that not only makes customers satisfied, but which also elicits emotional bonding,” Develor CEO Csaba Szabó said at the ceremony.
“We’re delighted to see that our efforts are clearly recognized by our valuable customers and it is also reflected in our own measurements,” Magnus Ternsjo, Chief Executive Officer of UPC Hungary, said when receiving the award. “In the past years we’ve been working hard to improve every touchpoint with our customers and enhanced experience beyond just product offerings, focusing more on customer care with a more emotional and considerate touch.”
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