The survey showed that almost everyone is aware of the risks of shopping and paying online. Many people act consciously when using a webshop: four-fifths of online customers try to make sure in at least one way that the website they are visiting is not dangerous.
Some people check whether the trader has customer service, complaints handling, or published general terms and conditions, while others check the contact details (phone number, email address).
The research was carried out on behalf of OTP Mobil by the Pulse Research System between March 5 and 12, in which 1,032 shoppers participated.
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