“We want anyone to be able to experience the comfortable and stress-free shopping on Alza.hu. Especially before Christmas, we want to help our customers to save time by securely getting their presents online, so they can enjoy more peaceful moments with their loved ones,” Csaba Takács, operations manager at Alza.hu, said.
In addition, English-speaking operators are now available to help customers with any of their queries at Alza’s customer helpline.
From the beginning of the year until the end of November, the e-shop has broadened its AlzaBox network to 148 locations and counting. Besides that, during the pre-season preparations, Alza has been focusing on fine-tuning the internal processes to further improve its services and expand the AlzaExpres delivery services. This fall, the company opened a new, 4,000 sqm local distribution center in Budapest.
With more than 15,000 types of goods available in stock, the company's customers in Budapest can get their orders in five hours. Customer orders placed by noon may be delivered in the Budapest area on the same day. The fast delivery gives the Budapest residents the possibility to take care of their Christmas shopping at almost the same speed as when visiting a shopping mall.
Besides the speed, Alza has improved the delivery time precision. In the Budapest area, the e-shop gives their customers the option to select a specific timeslot when choosing the AlzaExpress delivery.
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