With numerous properties already on the waitlist before its official launch, the company’s AI-based solution, Everguest Intelligence has garnered significant attention. Their tourism solution has been showcased across Europe at conferences in Barcelona, Amsterdam, and Vienna, attracting international interest.
Kitti Gondos, head of reputation at Everguest, shared her personal experience with the rise of AI and the initial challenges that turned into advantages over time.
“AI fundamentally changed my work, and, at first, it was frightening because it seemed to replace the processes my colleagues and I performed,” she recalls. “It was a difficult feeling to process, as if all our efforts were becoming obsolete. But then I realized that, while we can’t change the circumstances, we can change how we respond to them. By focusing on what we can achieve with these new tools, we created Everguest Intelligence, which has amplified the value we provide to our clients,” Gondos says.
Everguest Intelligence is Everguest’s first digital product and a 100% Hungarian development. It is a web application that looks to handle the management of guest reviews and tourism management decision-making processes through innovative AI applications. The software allows hotels to proactively manage guest feedback, contributing to a more substantial online presence.
The core of Everguest Intelligence is its AI architecture, which is designed for high accuracy and efficiency in text creation and analytics. Integrating learning and predictive analytics allows hotels to gain insights into guest preferences and behavior. The system is designed to be user-friendly, eliminating the need for lengthy and complicated training sessions.
“The advent and rise of AI presents enormous opportunities. The AI revolution is not just another element of the fourth industrial revolution but the most defining technological revolution in human history,” asserts Miklós Belán, founder & CEO of Everguest.
Project leader Kristóf Szegedi explains that significant emphasis was placed on making the software easy to use, thereby simplifying, streamlining, and enhancing daily workflows.
“In recent years, we have strived to be the best in the tourism sector. We are continuously working to add new user-friendly and useful innovative features to the application,” he highlights.
A recent event showcasing the power of this AI solution in Budapest marked the conclusion of the Hungarian launch phase, during which more than 250 interested parties signed up for the tool’s waitlist, in addition to several dozen international operators and chains, the company tells the Budapest Business Journal.
Nearly 150 participants attended the event, which featured presentations about AI, the advantages of the software, and the results of a comprehensive public opinion survey conducted by Tárki on behalf of Everguest.
The survey revealed insights into how Hungarian travelers perceive guest reviews, how these reviews influence their travel decisions, and their attitudes toward AI.
This article was first published in the Budapest Business Journal print issue of July 12, 2024.
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