TOP BUSINESS SERVICES EXECUTIVES

Our Top Executives series provides a listing of key decision-makers of the local business services sector and features compelling editorial content on a number of hot topics of the industry.

Apart from their detailed biographies, top local BSC executives share great insights regarding several aspects of the industry which allows you to get an overview of what is happening there. On the other hand, you will find compelling content on how AI is disrupting day-to-day operations, why third-country workers are badly needed, and to what extent employee well-being plays a role.

But what is this hustle all about? Why are such publications needed in the first place? Well, the significance of the sector can’t be emphasized enough as it has been growing at dynamic pace and has been gaining on significance by the year. According to the latest figures of the Business Services Hungary Survey conducted by the Hungarian Investment Promotion Agency (Hipa) and the Association of Business Service Leaders in Hungary, up to 215 centers operate in the country, employing some 110,000.

What’s more, the sector accounts for over 3% of Hungary’s GDP (although experts’ estimates say it might be even higher than that). Its crisis-proof nature is further reflected by the fact that its headcount doubled in five years (between 2018 and 2023) in spite of the negative effects of the pandemic.

It is a sector that has evolved in front of our eyes over the past couple of decades. It started out as lowly call centers and workbench platforms, with basic roles brought here by multinationals because Hungary offered a labor cost benefit. That landscape has evolved in the meantime with BSCs focusing on ever more high value-added tasks. In fact, the data says two-thirds of them are actually planning to expand and add more of those complex services to their portfolio.

The widespread adoption of artificial intelligence is set to fuel that development speed even further. Hence, it is crucial to take snapshots of the state-of-the-play of the industry from time to time by releasing publications like this.

All signs point in the direction that that sector’s significance is bound to grow. Long-term success will require more joint platforms to share knowledge and work together with regulators to establish a business-friendly environment.