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PSzÁF fines Magyar Posta insurance arm for customer complaint shortfall

Financial market watchdog PSzÁF said it fined Magyar Posta Biztosító, the insurance arm of Hungary's state-owned postal company, for failing to handle customer complaints in an appropriate manner.

PSzÁF fined Magyar Posta Biztosító HUF 200,000 for the offense. (MTI – Econews)

 

PSzÁF fines Uniqa for policy registration, customer complaint shortfalls

Financial market watchdog PSzÁF said it fined insurer Uniqa Biztosító HUF 1 million for breaking rules on registering insurance policies and HUF 200,000 for failing to appropriately handle a customer complaint.

Uniqa director in charge of general insurance Pal Ertl acknowledged the company had been late in sending policies to clients during the period when Hungarian vehicle owners were allowed to switch mandatory vehicle insurance providers. In the other instance, Uniqa did not clearly respond to a client who had misunderstood an announcement by the company, he added. (MTI – Econews)