Are you sure?

Bank client complaints rise 28% in Q4

The State Financial Supervisory Authority (PSZÁF) received 539 complaints from clients of banks and investment services companies in Q4 2005, up 28% from Q3 and up 56% year-on-year, according to PSZÁF's fourth quarter report on complaints.

PSZÁF found 20% of complaints well grounded. During all of 2005, banking clients made 1,859 complaints, and clients of financial services companies made 60. Clients complained about the information they were offered, claiming to have been misinformed in 30% of all cases, and about conditions such as fees. Of the 206 banking client complaints received in the fourth quarter, 38% were about loan and deposit contracts. PSZÁF noted that many clients did not anticipate that interest rates in their contracts could change. PSZÁF received 385 complaints from clients of insurance companies in Q4, and 34 complaints from clients of pension funds. During all of 2005, insurance company client complaints totaled 1,326 and pension fund client complaints came to 120.