Vodafone has blamed recent changes to its billing system for a litany of problems affecting its UK network, from inaccurate bills to disconnected calls, but is refusing to say who's responsible for the debacle.
Quite who is responsible for the "upgrade" isn't clear; a Vodafone spokesman would only say: "As Vodafone is responsible for the customer experience received by its customers, we don't feel it is appropriate to name specific suppliers." But anyone interested in upgrading their own billing system might want to know. IBM and EDS are certainly responsible for outsourcing parts of Vodafone's UK network, though Amdocs does the billing in the Netherlands and boasts of "...projects at a number of [Vodafone's] operating companies, including Vodafone Netherlands, Vodafone UK and Vodafone Hungary." (Read more)