The Hungarian unit of Sykes, a US-based company which runs call centers for other businesses, had revenue of Ft 2.9 billion in 2006, 11% more than in the previous year, business daily Világgazdaság reported on Friday.
For 2007, the unit targets revenue of Ft 3.4 billion, Sykes Central Europe director György László told the paper. The unit plans to boost its staff from 800 to more than 1,000 during the year, he added. Sykes has invested about €8 million at its bases in Hungary since setting up in the country eight years ago. The company operates call centers in Budapest and Miskolc, in the underdeveloped northeast of Hungary. Sykes is currently negotiating an expansion of its activities in Miskolc, László said. He added that the region offers good infrastructure and a large pool of skilled labor.
Hungary's call centre market has seen the entry of many smaller companies, which has boosted competition. Despite this, Sykes has performed better than expected, exceeding its profit target for 2006, László said.