PirulaPatika, the first Hungarian online pharmacy, has fully deployed Skymol Communicator Live Help Software on their website, pirulapatika.hu to provide real-time sales assistance to online customers.
Skymol Corp., a provider of technology facilitating real-time online customer interaction using voice and video, and the traditonal text chat, today announced that PirulaPatika, the first Hungarian online pharmacy, has fully deployed Skymol Communicator on their website, pirulapatika.hu. Using Skymol Communicator, PirulaPatika's customers can receive real-time sales and customer service assistance online through live voice and video, and text chat communication while they browse PirulaPatika's website.
PirulaPatika, which was created to suit the demands of the emerging number of customers who buy/order medicines online, added live voice and video, and chat communication to their website to be able to connect with their customers in real-time and in an informal environment. As live multi-media sales and customer service and live help system is a more interactive communication tool than email or the traditional text chat, PirulaPatika turned to Skymol to help them apply their unique approach to a personalized and interactive sales environment to online customer communication.
Along with real-time sales and customer service assistance through voice, video and chat, Skymol is also able to provide PirulaPatika with valuable data through statistical reports that help PirulaPatika to improve their online customer service. „The ability to talk in voice and video with our online customers is an invaluable way for PirulaPatika to relate to our customers on yet another level. Our customers enjoy the opportunity to express themselves in a medium that they are comfortable with and that is convenient to them. ,” said Tamás Tóth, M.D., CEO, PirulaPatika. „As our target buyer is information rich, they appreciate the immediacy and quality of the service they receive through Skymol Communicator. Their trust factor increases and this is very important in this industry”. (newswiretoday.com)