Teleperformance buys 70% stake in Hungarian call center company

Competition

Teleperformance, the world's second biggest provider of outsourced customer relationship management (CRM) and contact center services, has purchased 70% of Hungarian call center company Photel Kft for an undisclosed price, Teleperformance announced.

Founded in 2002, Photel provides its clients with a wide range of outsourced CRM and contact center services, such as customer acquisition, customer service and technical assistance. Photel generates about 80% of its revenue from inbound business and 20% from outbound business. The company is based in Budapest, where it operates nearly 100 workstations. In addition to offering services on the local market, Photel runs multilingual offshore operations, mainly in Balkan and Slavic languages.

ADVERTISEMENT

Consumer price levels below EU avg in 2020 Analysis

Consumer price levels below EU avg in 2020

Lawmakers approve 2022 budget Parliament

Lawmakers approve 2022 budget

Breast cancer screening at Dr. Rose Private Hospital Interview

Breast cancer screening at Dr. Rose Private Hospital

Budapest launches revamped coupon card for visitors City

Budapest launches revamped coupon card for visitors

SUPPORT THE BUDAPEST BUSINESS JOURNAL

Producing journalism that is worthy of the name is a costly business. For 27 years, the publishers, editors and reporters of the Budapest Business Journal have striven to bring you business news that works, information that you can trust, that is factual, accurate and presented without fear or favor.
Newspaper organizations across the globe have struggled to find a business model that allows them to continue to excel, without compromising their ability to perform. Most recently, some have experimented with the idea of involving their most important stakeholders, their readers.
We would like to offer that same opportunity to our readers. We would like to invite you to help us deliver the quality business journalism you require. Hit our Support the BBJ button and you can choose the how much and how often you send us your contributions.