Vodafone to provide limited customer service in mid-July
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Due to an IT service transition, Vodafone clients will only have access to limited customer services from July 11 to July 16, the telco said on Monday, according to a report by state news wire MTI.
The company said it is making the IT transition as the final step in the Vodafone-UPC integration. The changes will lead to a more efficient, unified customer service.
During the transition online and personal administration services, sales, and special services like mobile shopping will not be available.
Basic services, like household cable TV, internet, and telephone services, will remain available. Initiating and receiving mobile calls, text messages, mobile data usage, and error reporting via telephone customer service will also be possible.
In preparation for the IT transition, Vodafone is asking its customers to pay their bills by July 6 and to not start payment transfers during the relevant period.
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