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FaceKom to Debut Automated Customer Service Points

Innovation

Universal customer service points developed by FaceKom to provide safe and easy bank services without the need for human assistance or waiting in lines are set to make their debut in Hungary.

We have recently been forced to say goodbye to a lot of post offices and bank branches; however, thanks to technological developments, we may see a return of these centers to community life.

The newest development by Hungarian-owned FaceKom, dealing with corporate client identification, may just replace these local service provider branches: FaceKom Points are professional mobile rooms equipped with devices to provide secure online customer identification and lighting that provide a possibility to manage affairs privately and comfortably.

FaceKom managing director Zsigmond Bodnár explained that the points may operate as post offices, bank branch offices, public utility customer service centers, or government one-stop-shop offices that are open round-the-clock: in fact, they may even combine more than one of these functions.

They are expected to make their appearance in an increasing number of locations, including shopping centers, universities, and high-traffic nodes all across Hungary.

In recent years, FaceKom, a company established in 2012, has become a market-leading service provider in Hungary in corporate remote digital client identification. The digital solutions provided by the company, preparing for its IPO on the Budapest Stock Exchange, are used by the most important domestic, international, and Hungarian-owned banks (including OTP Bank, K&H Bank, MKB Bank, Raiffeisen Bank, Unicredit Bank, and Budapest Bank).

Additionally, a number of major players on the Hungarian public utility and telecommunications markets, including the public administration Customer Portal, also use FaceKom solutions.

MBH Bank is the first to open 10 digital kiosks at Hungarian universities, the first of which was opened in Miskolc.

MBH’s digital kiosk provides account opening services using remote video assistance, and the bank also plans to add additional services. Compared to digital administration performed with own devices (smartphones or computers), the advantage of using FaceKom’s solutions is that their points are equipped with the optimal lighting, layout, and devices necessary for remote customer identification.

These may prove beneficial for users who do not have access to or are less adept at using digital tools, as it provides them with the opportunity to use the advantages of digitalization in a safe, comfortable, well-equipped, and user-friendly environment.

FaceKom expects to see increasing demand for these hybrid customer service points both in Hungary and abroad. Bodnár said they will be focusing on introducing FaceKom Points internationally, meaning the remote administration points are expected to be available in other countries as well.

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