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Hungarians have little trust in consumer complaint mechanisms

Competition

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Hungarians have a high degree of trust in public authorities to protect their consumer rights, but little confidence in mechanisms designed to air grievances over unfair commercial practices, an annual report by the European Commission shows, Hungarian news agency MTI reported.

Hungary scored 24 on a scale of 0-100 in a gauge of consumersʼ trust in redress mechanisms, the lowest score in the European Union and about half of the average for the EU-28, the ECʼs annual "Consumer Conditions Scoreboard" shows. At the same time, Hungarians scored 84 in a gauge of trust of public authorities to protect their consumer rights, about 15 points over the average score for the EU-28.

Hungarian consumersʼ score for trust in retailers and service providers was 82, more than six points over the EU-28 average. The score has improved consistently since 2008, with the biggest increase observed between 2012 and 2014, the report noted.

Hungarian retailers scored 31 in a measure of their confidence in domestic online sales, the lowest score in the EU and 26 points under the EU-28 average.

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