EU mulls charter on rights of energy consumers


The European Commission on Thursday proposed an Energy Consumers' Charter, which will set out consumers' rights in the areas of electricity and gas supply.

The charter will help consumers make informed decisions in choosing suppliers in the light of the opening up of electricity and gas markets to competition in most European Union (EU) member states. “The opening of these markets represent both a challenge and an opportunity for European consumers,” said EU Consumer Commissioner Meglena Kuneva. “Only when we have succeeded in creating a transparent and efficient market where consumers' rights are fully safeguarded and informed consumers use their knowledge to take advantage of the offers available, can we conclude that we've reached our goal.”

The charter will set out consumers' rights in contracts, information, prices, dispute settlement and protection against unfair commercial practices. It will be the first time that these rights are outlined in a single document. The commission, the executive body of the EU, has identified four key goals of the charter:
more efficient protection of vulnerable citizens,
more information to consumers,
less paper work when changing supplier,
protecting consumers from unfair selling practices. (


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