Customer complaints registers may need change due to GDPR

Competition

hvostik/Shutterstock.com

According to new GDPR-related legislation approved by the Hungarian parliament on April 1, businesses may have to tear out parts of their customer complaints registers in case they contain sensitive personal information about the writer of the complaint.

(Illustration: hvostik/Shutterstock.com)

The legislation says that pages from the registers that contain personal information such as name, e-mail address, phone number, and residence have to be removed immediately in order to prevent them falling into the wrong hands, according to a press release sent to the Budapest Business Journal.

The removed pages have to be kept according to serial number in a locked place. Businesses will have to be able to present these pages if requested by authorities.

The requested changes will necessitate new format registers in most business units, the press release says. As the law comes into effect 15 days after it passed, businesses will have to take several steps in order to ensure compliance. Apart from new registers, they will need new storage units for keeping the previously removed pages, and employees will need to receive training for checking the registry at least once a day, and removing pages if necessary.

"It remains the case that the A4 or A5 format registers will need to be placed in a location that is clearly visible and easily accessible for customers in the retail unit," says Máté Siklósi, CEO of CP Contact, a company specializing in customer complaints.

"The business has to answer notes from consumers in the registry within 30 days. In the case of a rejection of a complaint, a reason has to be given, and the business needs to call the customerʼs attention to the fact that the complaint can be taken up with the authorities or conciliatory body," Siklósi adds.

ADVERTISEMENT

Századvég raises GDP forecast to 7.8% Analysis

Századvég raises GDP forecast to 7.8%

Opposition parties to begin PM candidate primaries Elections

Opposition parties to begin PM candidate primaries

New editor-in-chief at Betone Studio Appointments

New editor-in-chief at Betone Studio

BFK developing regional cycling strategy City

BFK developing regional cycling strategy

SUPPORT THE BUDAPEST BUSINESS JOURNAL

Producing journalism that is worthy of the name is a costly business. For 27 years, the publishers, editors and reporters of the Budapest Business Journal have striven to bring you business news that works, information that you can trust, that is factual, accurate and presented without fear or favor.
Newspaper organizations across the globe have struggled to find a business model that allows them to continue to excel, without compromising their ability to perform. Most recently, some have experimented with the idea of involving their most important stakeholders, their readers.
We would like to offer that same opportunity to our readers. We would like to invite you to help us deliver the quality business journalism you require. Hit our Support the BBJ button and you can choose the how much and how often you send us your contributions.