Consumer awareness low among Hungarians, survey says

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Less than half of Hungarian consumers complain when experiencing problems with quality and only around 20% turn to consumer protection agencies when their complaints are not successful, locally owned consumer protection consultant CP Contact said today citing a representative survey, Hungarian news agency MTI reported.

Around 13% of consumers had problems with goods they purchased and 10% had problems with services they used during the last year, the survey revealed. A respective 48% and 40% of consumers with problems made complaints.

In the case of unsuccessful complaints, 19% of consumers who bought goods turned to consumer protection agencies, and 27% of those who purchased services. Only around 1-2% of cases made it to court, with arbitration boards playing only a marginal role in dispute settlement, the survey said.

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