Shared service centers – New workforce ready to learn


In September, a new online knowledge-sharing program named KeyStone, specific to the business services sector (BSS), was launched. Targeting university students, fresh graduates, and career changers quickly became a success.

Making integration easier

New joiners of the BSS are often faced with a previously unknown, complex company structure, and a new, international environment. These things are often attractive for potential employees, but also carry the risk of keeping people from entering this new world if they lack proper information. It is therefore no wonder that the programme gained such popularity – there is a strong need for specific, detailed information on the positions and benefits offered by shared service centers.

Online education still on the rise

The program, titled KeyStone as a reference to the stability it aims to offer at the start of one’s career, consists of modules, each taught by a professional who has been present in the industry for over 15 years. The technical background was provided by the University of Pécs and will continue to be in the next semester too. Online education has seen great growth in the last two years, partially related to the COVID pandemic.

"It is great to be able to share knowledge in such a flexible way”, Monika Slomska, creator of the program said.

"Our students can attend the courses from anywhere, and we have found that this allows them to focus better,” she added.

It starts with knowledge

The feedback survey filled out at the end of the first program indicated that the initiation was indeed gap-filling, as intended. Many students answered having learned the information they have been curious about, and many of them reported increased confidence and willingness to invest their time and energy in a career in an SSC.


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