Integration of BSS new joiners more efficient than before


Tailor-made knowledge-sharing programs answer the growing demand for outsourcing this resource-intensive part of the onboarding process.

Tried and true

Sector-specific educational programs, in general, are on the rise. The fast-paced growth that is possible in today’s world requires appropriate action, which has led many universities to collaborate on programs with business professionals, in order to provide fresh, practical knowledge to students and career changers.

However, courses specific to business services and shared service centers, have not been on the palette until last September. The first program of its kind, named KeyStone, quickly filled up with students, willing to learn "all that is needed to survive and thrive” in such a vibrant work environment – in the words of founder Monika Slomska.

Ending on a high note, with many of the students reporting to have learned what they needed to apply to an SSC position with confidence, it was just the beginning.

Practical experience passed on

With complex company structures, intricate job descriptions, and a plethora of abbreviations, the new joiners of the world of shared service centers can indeed use a compass. Be they fresh graduates or career changers, a shared set of skills and information are necessary to create a common ground with each other as well as their supervisors, allowing for better collaboration and problem-solving.

The program’s modules were created with these basic skills and the related best practices in mind. Based on over 15 years of experience in the sector, they can be tailored to any company’s upskilling and re-skilling needs, to upgrade and realize the potential of a valuable talent pool, without having to exhaust in-house resources.

Not only is this an excellent asset for HR teams during employer branding, but it also leads to more satisfaction for the employee as well as leaders.

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