HR needs empathy and flexibility - report
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Some 67% of companies use a hybrid work model, the Warsaw Business Journal reports, citing a study by Big Four company EY. This approach requires flexibility and quick response to the changing needs of employees looking for new development paths.
In such a situation, HR departments, which are responsible for designing employee experiences, gain importance.
"In the second year of the pandemic, the HR takes on an increasingly strategic and conceptual character. It is a benchmark for employees and a lever for their future careers. This requires the ability to manage employees' emotions and care for their well-being. Insight into the situation of teams is possible thanks to the digital technology that creates an atmosphere of community and commitment and makes us simply more human," Jakob Kiblboeck, SAP SuccessFactors director for Central and Eastern Europe, assessed.
As industry experts admitted at the SAP Human Experience Summit, the pandemic turned out to be the last call for organizations to switch to the digital model. It is also visible in the area of human capital management.
Last year's experiences and remote or hybrid work also highlighted the aspect of trust towards employees. As noted by Sabrina Dick, SAP HR Director for Central and Eastern Europe, the leaders who were able to trust themselves and their teams won. By sharing their sincere feelings and emotions, they strengthened interpersonal relationships and provided their colleagues with real support.
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