Wizz Air to face legal action by CAA
Hungarian low-cost airline Wizz Air, along with Aer Lingus and Jet2, are facing legal action by U.K. Civil Aviation Authority (CAA) over alleged breaches of consumer law in their handling of passengers affected by flight disruptions, British daily The Guardian reported on Saturday.
According to the daily, despite extensive discussions, the three airlines failed to make the requested changes contained in the regulations, CAA has therefore launched an “enforcement action against the carriers and will seek a court order unless they comply”.
The move follows a six-month-long CAA review of the policies of the three airlines, including handling compensation on flight delays and informing passengers of their rights.
The paper noted that Wizz Air “ failed to satisfy the regulator that they are consistently paying compensation for disruption caused by technical faults, despite a court of appeal ruling.” Wizz Air is also “imposing two-year time limits for passengers to take compensation claims to court, despite a court of appeal ruling that passengers should have up to six years,” the British daily added.
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