Wizz Air to compensate customers


Hungarian low-cost airline Wizz Air today confirmed that “following established practice under English law and English court procedures, an application for stay had been made regarding a case in the English courts while the European Court of Justice is considering a relevant case relating to the extent of an airlines’ liability to pay compensation claims in certain cases involving technical faults and defects”, company spokesperson Daniel de Carvalho said in an official statement.

“After this lawful application for stay was denied by English courts, Wizz Air decided not to appeal this decision and to re-assess the few tens of cases where customers claimed compensation after flight disruptions caused by unforeseeable technical faults,” the statement added.

“The U.K. CAA is well aware that Wizz Air is re-assessing these cases and has confirmed to the U.K. CAA itself, some time ago, that it will apply the U.K. CAA’s own list of extraordinary circumstances in the relevant cases,” the announcement noted, adding that “Wizz Air further confirms that claims can be raised within 2 years after the flight disruption, in line with its general conditions of carriage agreed to by customers at the time of booking, an approach which has been upheld by the English courts.”

Wizz Air, along with Aer Lingus and Jet2, have reputedly been facing legal action by U.K. Civil Aviation Authority (CAA) over alleged breaches of consumer law in their handling of passengers affected by flight disruptions, British daily The Guardian reported on Saturday.


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