ADVERTISEMENT

Wizz Air hit by HUF 250 mln compensation bill

Transport

LaMography

Hungarian low-cost airline Wizz Air has reached an agreement with Hungaryʼs Competition Office (GVH) to pay HUF 250 million in compensation to passengers who have used its Wizz Flex service since 2010, the GVH announced on Wednesday.

The GVH launched a probe of Wizz Flex after receiving a number of customer complaints, according to a report by state news agency MTI. Wizz Flex offers customers the chance to purchase additional services or to make modifications to their tickets.

The probe uncovered that some details of the service were probably not sufficiently explained to customers, leading to fewer instances when they could modify their purchases free of charge.

Wizz Air offered to cooperate with the GVH, and will be paying on average EUR 8.3 compensation to around 120,000-220,000 customers, according to MTI.

In addition, the company is changing its information practices for Wizz Flex, implementing IT developments to make it accessible, simple and consumer-friendly, and conducting a targeted information campaign about the consumer rights of air passengers.

ADVERTISEMENT

Digitization, sustainability among characteristics of future... Analysis

Digitization, sustainability among characteristics of future...

Lawmakers approve residency permit for digital nomads Parliament

Lawmakers approve residency permit for digital nomads

Transformation Delineation - Microsoft country general manag... Podcasts

Transformation Delineation - Microsoft country general manag...

Most districts not planning mandatory vaccination at kinderg... City

Most districts not planning mandatory vaccination at kinderg...

SUPPORT THE BUDAPEST BUSINESS JOURNAL

Producing journalism that is worthy of the name is a costly business. For 27 years, the publishers, editors and reporters of the Budapest Business Journal have striven to bring you business news that works, information that you can trust, that is factual, accurate and presented without fear or favor.
Newspaper organizations across the globe have struggled to find a business model that allows them to continue to excel, without compromising their ability to perform. Most recently, some have experimented with the idea of involving their most important stakeholders, their readers.
We would like to offer that same opportunity to our readers. We would like to invite you to help us deliver the quality business journalism you require. Hit our Support the BBJ button and you can choose the how much and how often you send us your contributions.