UPC Hungary receives Experience Leaders Award


UPC Hungary has been awarded the Experience Leaders Award 2015, from Develor for the third time, based on a survey of the companyʼs comprehensive customer experience, UPC announced today in a press release.

The survey investigates the corporate segment using in-depth interviews and quantitative methods, as well as assessing public opinion, using a representative sample of 1,200 respondents from around the country to establish which companies customers consider to be experience leaders in Hungary.

According to the survey’s results, UPC customers think that the company did the most over the last year for customer satisfaction.

“A company is only able to do even better than its customers’ expectations and provide an exceptionally positive customer experience with committed colleagues … The true customer experience is the one that not only makes customers satisfied, but which also elicits emotional bonding,” Develor CEO Csaba Szabó said at the ceremony.

“We’re delighted to see that our efforts are clearly recognized by our valuable customers and it is also reflected in our own measurements,” Magnus Ternsjo, Chief Executive Officer of UPC Hungary, said when receiving the award. “In the past years we’ve been working hard to improve every touchpoint with our customers and enhanced experience beyond just product offerings, focusing more on customer care with a more emotional and considerate touch.”


Sharp Rise in Energy Costs Putting Strain on Competitiveness Analysis

Sharp Rise in Energy Costs Putting Strain on Competitiveness

Parl't approves 2023 budget Parliament

Parl't approves 2023 budget

Danubius Hotels Appoints Group Director of Development Appointments

Danubius Hotels Appoints Group Director of Development

3 Downtown Districts Planning to Introduce 30 km/h Speed Lim... City

3 Downtown Districts Planning to Introduce 30 km/h Speed Lim...


Producing journalism that is worthy of the name is a costly business. For 27 years, the publishers, editors and reporters of the Budapest Business Journal have striven to bring you business news that works, information that you can trust, that is factual, accurate and presented without fear or favor.
Newspaper organizations across the globe have struggled to find a business model that allows them to continue to excel, without compromising their ability to perform. Most recently, some have experimented with the idea of involving their most important stakeholders, their readers.
We would like to offer that same opportunity to our readers. We would like to invite you to help us deliver the quality business journalism you require. Hit our Support the BBJ button and you can choose the how much and how often you send us your contributions.