Tesco launches retail test lab in India

Retail

Tesco Hindustan Service Centre (HSC), a global services arm of Tesco, has unveiled Tesco´s first Retail Test Lab in India at their Bangaluru centre.

Retail Test Lab has been established to test and certify all the retail software and solutions that is developed at Tesco HSC for the stores in UK and Republic of Ireland. The lab will replicate the entire point-of-sale testing infrastructure that is currently available in UK for testing and certifying all the software that goes into an estate of 1500 plus stores in UK and Republic of Ireland. Spread over 7000 square feet, it has 27 tills deployed along with a host of peripherals like scanners, card readers, pin-pads etc. for the five test stores that are currently deployed. The first phase will also have Petrol Filling Stations (PFS).

Speaking on the occasion of the launch, Meena Ganesh, CEO, Tesco HSC said, "The Lab is a big milestone in our effort to build Tesco HSC as a centre of excellence in Retail technology and processes. The lab will provide a unique opportunity to our employees to understand and appreciate the environment that Tesco operates in." "The lab would also cater to the operating model in other countries including US stores and additional requirements for POS (Point of Sale)," added Meena.

Sridhar Rathnam, head- IT services, Tesco HSC said, "The primary objective of this lab will be to simulate support issues and be able to completely support the retail applications from HSC. In less than a year the complete testing that currently happens out of the lab in UK will be done out of HSC, with the UK lab´s scope to cover end user testing, work with vendors on piloting new hardware and other new R&D initiatives." Currently the lab is equipped with five store formats that include the SuperStore, the Express and Alliance formats.(petrolplaza.com)

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