Hungary’s online merchants get, solve more complaints

Retail

The National Consumer Protection Authority (NFH) received 60% more complaints concerning internet sellers last year but found proportionately fewer of them to be at fault, business daily Világgazdaság reported yesterday.

The NFH told the paper it received 1,031 complaints concerning online sales last year. But the proportion of sellers found to be at fault fell to about 25% from 30% a year earlier.

Ervin Egon Kis, director of the online marchants’ association SzEK.org, told the paper that the proportion of sellers found to be at fault was over 80% just a few years earlier, showing an improvement even as the market for online sales grows.

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