80% of Serbians use contactless payment systems

Retail

Some 80% of Serbians use contactless payment systems and a third would like to be able to pay amounts up to RSD 5,000 (EUR 42.52) without entering their PIN codes, news agency Tanjug reports citing a MasterCard survey.

Some 68% of participants said they would like to be able to confirm payments using facial recognition technology or with fingerprint authentication. Contactless payment is mostly used at supermarkets (79%), petrol stations (42%) and when buying clothes (40%), at medical institutions (33%), pharmacies (28%) as well as at state institutions and offices of local self-government authorities (9%), which introduced POS terminals for payment by card in 2019, the survey also shows.

About 79% of the participants said the main advantage of contactless payment methods was that they were faster and simpler, while 31% highlighted the multiple security aspects, pointing out that the payment card was always in the hand of the payer, 26% praised the security technologies utilized, and 21% said contactless payment helped to reduce the health risks amid the coronavirus pandemic. The study shows that contactless payments of amounts up to RSD 4,000, which do not require the entry of a PIN code, slightly prevailed over larger amounts paid in that way – by 26% to 21%, MasterCard said in a statement.

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