Consumer Protection Forces Website Changes on Viagogo

Tourism

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The Swiss operator of ticket exchange and ticket resale company Viagogo has made commitments to make changes to its website for European customers and to amend its general terms and conditions by August 2024 under pressure from the Consumer Protection Cooperation Network (CPC), which comprises the European Commission and the national consumer protection authorities of member states.

Hungary's Competition Office GVH told novekedes.hu that, among changes to the website, Viagogo will reduce the number of countdown messages appearing in pop-up windows.

It will also inform consumers whether the ticket seller is a trader or if another consumer is already on the ticket selector page.

The company also said that it will include the delivery fee in the ticket price if only one delivery option is available, and inform consumers more clearly that delivery fees are not included if several options are available.

GVH conducted a probe and fined Viagogo HUF 472 million for unfair business practices in 2021.

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