Ferenc Liszt Int'l wins Skytrax Award for 8th year in a row
Image by Budapest Airport/Róbert Baranyi
Ferenc Liszt International Airport, operated by Budapest Airport, won World Airport Awards' Skytrax Award in the category of “best airport in Eastern Europe” for the eighth year in a row, according to a press release sent to the Budapest Business Journal.
The Skytrax Award is decided every year – independently of airports – based on a satisfaction survey completed by tens of thousands of passengers, who evaluate airport services, including the check-in procedure, the quality of passenger services, and safety levels.
Edward Plaisted, CEO of Skytrax said, “With many airports around the world having seen a 70-80% drop in passenger numbers during our survey period, we considered that our 2021 awards should reflect these conditions, and whilst many customers voted for their favorite airport without visiting there in the last year, we had a very large survey response for airports where users have been traveling during COVID-19.”
Chris Dinsdale, CEO of Budapest Airport, noted, “It is a great honor that Budapest Airport became the best airport in Eastern Europe for the eighth time in a row, based on the votes of the passengers. Especially in the light of the fact that the last 18 months has been the most challenging period for the aviation industry, requiring extra effort from everyone. This year’s award is therefore of special importance for us, since passengers did not only recognize the general performance of the airport, but our response to the pandemic as well.”
Investments worth EUR 167 million have been carried out at the airport over the past two years, half of which were implemented last year, during the pandemic. Although Budapest Airport closed 2020 with its largest ever loss of EUR 110 mln, infrastructural, capacity and digital expansion investments related to the development of the airport remained constant. Despite the crisis affecting the industry, the company completed 95% of the development projects planned in 2019. In addition, the airport operator brought forward the completion of several development or renovation projects to the period characterized by low passenger numbers.
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