Ferenc Liszt Int'l Airport Named Best in Europe
Photo by Budapest Airport
Ferenc Liszt International Airport has been voted the best European airport among airports with 15-25 million passengers, based on passenger feedback, the Airports Council International (ACI) announced today.
Each year, ACI maps the quality of services at nearly 400 international airports worldwide, through a survey covering more than 30 performance indicators. During personal interviews with passengers, the entire passenger journey is examined, providing a complex picture of the passenger experience at the airport, from the moment of entry, through the time spent at the airport, until boarding.
Each quarter of last year brought outstanding results in terms of service quality at Budapest Airport, with ratings exceeding all previous scores and those of its regional competitors, according to a press release sent to the Budapest Business Journal. Overall passenger satisfaction scores were above 4 on a scale of 5 throughout the year and significantly higher overall than during the busiest year of 2019.
"Putting the traveler at the center is more important than ever, and it is the way forward. We are proud of the team at Budapest Airport for winning the Best Airport of 15 to 25 Million Passengers in Europe Award. This shows that the whole airport community has come together to put the passenger first,” said Luis Felipe de Oliveira, director general of ACI World.
“We are extremely proud that Ferenc Liszt International Airport has become the best in Europe. However, this is not only a success for Budapest Airport, but for the entire airport community; we have been top-rated for all the efforts we have made together over the years to improve the quality of the airport. We are working every day to provide the best passenger experience and to make Ferenc Liszt International Airport a worthy gateway to Hungary, where it is a pleasure to depart and a joy to arrive,” said Chris Dinsdale, the CEO of Budapest Airport.
He added, “Four years ago, we embarked on a massive development program together with our shareholders, but this did not just involve the construction of new buildings. Quality and an excellent passenger experience are our top priority, and this should be reflected in services, a relaxed and stress-free journey, kindness and cleanliness, among other things.”
The value of the developments implemented by Budapest Airport in the last four years reached HUF 90 billion by the end of 2022 and will exceed HUF 100 bln by the spring of 2023. The developments include capacity expansion, infrastructure, sustainability, and other investments to enhance the passenger experience.
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