Budapest Airport awards partners again after 1 year hiatus

Awards

Photo by Budapest Airport / Győző Dósa

On April 28, Budapest Airport presented its partner awards at a gala event organized in Terminal 1. The airport operator honored its commercial, airline, environmental, cargo and media partners, who made a significant contribution to Ferenc Liszt International Airport being named the best airport in the region for the eighth time and becoming the airport with the best passenger services in the region.

Last year, the event was not held due to the restrictions introduced on account of the coronavirus pandemic, so Budapest Airport has now awarded the prizes based on two years’ performance, not just one, according to a press release sent to the Budapest Business Journal.

In 2020 and 2021, the airport operator has spent more than EUR 200 million on the development of the airport. During these 24 months, capacity expansion, infrastructure, and sustainability developments, as well as other digital and background improvements to enhance the passenger experience were implemented at the airport.

The results of these investments are reflected in passenger feedback, with Budapest Airport scoring the highest amongst its regional peers in the international passenger satisfaction survey in the last quarter of 2021 and the first quarter of 2022, the airport says.

In addition, Budapest Airport has made large strides in 2020 and 2021 to maintain its carbon-neutral operation and to achieve its sustainability targets. Last year, the company further reduced its direct carbon dioxide emissions, to half the level of 10 years ago, while emissions per passenger were only one-third of 2011 levels.

In 2021, Budapest Airport set itself the primary goal of achieving net-zero emissions 15 years earlier than previously committed, by 2035 at the latest.

At the same time, Budapest Airport is the largest employer in the region, contributing to the livelihoods of more than 50,000 households, through its 250 partner companies. In 2022, Budapest Airport has again earned the Investors in People Gold accreditation.

In his gala speech, Chris Dinsdale, the CEO of Budapest Airport Zrt. emphasized that the key to the airport’s success is close, efficient, and quality-based cooperation with its partner companies.

“Quality and a great passenger experience are essential for us. Our task is not just to get our passengers from the airport entrance to the door of the aircraft in a safe and secure manner, but, importantly, the question is also what their experience has been until they board the aircraft. The travel experience starts long before a passenger arrives at the airport, and all of our partner companies have a great role to play in the experiences, memories and impressions that our passengers have while they are traveling or using our services,” he said.

“The coming years will be all about quality, growth, and capacity, as well as sustainability at the airport. However, this quartet must be in balance with each other to fulfill Budapest Airport’s objectives and vision for the future. Growth and further quality improvements are not possible without capacity development, which in turn must be consistent with our long-term sustainability ambitions,” he added.

In recognition of the joint work, Budapest Airport honored the following partners at the gala ceremony:

Category

Awarded to

Retailer of the year 2021

Magyar Duty-Free Kft. - Heinemann Duty Free shop/SkyCourt

Service provider of the year 2021

Universal Medical Solution Kft. – COVID-19 Test Center

Greenairport partner of the year 2021

FCC Magyarország Környezetvédelem és Hulladékgazdálkodás Kft.

Best media partner of the year 2021

Airportal.hu

Best developing regular freighter operator 2021

Qatar Airways Cargo

Best developing integrator 2021

DHL Express

Highest load factor airline 2021

SunExpress

Largest operating airline 2021

Ryanair

Best newcomer airline 2021

flydubai

Best marketing airline 2021

Qatar Airways

Highest frequency recovery hub airline 2021

KLM

Best airport service provider of the year 2021

Airport Services

Outstanding front line service during COVID 2021

Airport Police Directorate

Most flexible facility management partner 2021

AFM

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